Shipping Policy
Timelines
Parcels are generally dispatched within 2 business days. Delivery times depend on the customer’s location but normally do not exceed 12 business days after dispatch.
If shipments are delayed due to strikes, carrier disruptions, or other exceptional circumstances, the NARYSS team will notify affected customers by email whenever possible.
If your order has not arrived within 14 business days after dispatch, please contact us at contact@naryss.com so we can investigate the delivery.
Damaged or Missing Parcels
Although we take care to package every order securely, parcels may occasionally be damaged, lost, or affected during transit.
If your parcel arrives damaged, contains a damaged product, or appears to be missing an item, please contact us at contact@naryss.com and provide:
- A photo of the parcel as received
- A photo of the damaged product or missing-item packaging
- A clear photo of the shipping label
Once we have reviewed the information provided, we will offer an appropriate solution depending on the situation. This may include delivery assistance, a replacement, a partial refund, a full refund, or store credit.
You may also contact the carrier directly if the parcel was visibly damaged during delivery.